Privacy Policy — RCRM
RCRM (“we”, “our”, “us”) operates as a companion app for the Retention CRM platform, accessible via mobile and web. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
1. Information We Collect
When you use RCRM we may collect the following categories of information:
- Personal Information: your name and user ID linked to your account.
- Audio Data: recordings or call-related audio generated via the app’s communication features.
- Diagnostic & Crash Data: technical information such as crash reports, performance metrics, and usage diagnostics.
2. How We Use Your Information
All data collected is used solely for internal analytics, product improvement, and to operate the RCRM service. Typical uses include:
- Improving app functionality, performance and reliability.
- Analyzing call and CRM interactions to improve user experience and product features.
- Identifying, diagnosing, and fixing technical issues.
We do not sell, rent, or otherwise share personal data with third parties.
3. Data Linking & Retention
Certain data (for example name, user ID, and audio data) is linked to your account to enable personalized functionality and analytics. We retain your personal data only as long as necessary to provide the services described here or as required by applicable law.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission or storage is 100% secure—if you believe your account has been compromised, contact us immediately at it@wbpo.sk.
5. Third Parties & Service Providers
Internal processing and analytics are performed within our company infrastructure. Where we engage third-party service providers to perform services on our behalf (for example hosting or secure backups), those providers are contractually bound to protect your data and are not permitted to use your data for other purposes. That said, the collection described above is not shared with external third parties for marketing or sale.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or unnecessary personal data.
- Request restriction of or object to certain processing activities where applicable.
To exercise any of these rights, please contact us at it@wbpo.sk. We will respond in accordance with applicable law.
7. International Transfers
If your data is transferred or accessed from servers located outside your country, we will ensure appropriate safeguards are in place to protect your personal data in accordance with applicable law.
8. Children
RCRM is not intended for use by children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take steps to remove that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated in the app, on our website, or via email prior to taking effect. The “Effective date” at the top reflects the date the current policy went into effect.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact:
WORLD BUSINESS PRESS online, a.s.
Email: it@wbpo.sk